Privacy Policy

1. Introduction

Inga Escapes (PVT) LTD (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ingaescapes.com] or use our tour services. Company Information:

  • Name: Inga Escapes (PVT) LTD
  • Registration Number: P V 00334449
  • Address: 15, Jaya Road, Colombo 04, 00400, Sri Lanka
  • Email: info@ingaescapes.com

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms or tour inquiry forms
  • Book our services
  • Subscribe to our newsletter
  • Communicate with us via email or phone
  • Participate in surveys or feedback requests

 

This may include:

  • Full name and contact details
  • Email address and phone number
  • Country of residence and nationality
  • Travel dates and preferences
  • Passport information (when required for bookings)
  • Special dietary requirements or accessibility needs
  • Emergency contact information
  • Payment information (processed through secure third-party providers)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information
  • Cookies and similar tracking technologies (when implemented)

2.3 Photos and Videos

With your consent, we may take photos or videos during tours for:

  • Marketing and promotional purposes
  • Social media content
  • Website testimonials
  • You have the right to opt-out of being photographed at any time.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your tour bookings
  • Communicate about your travel arrangements.
  • Provide customer support and assistance.
  • Send booking confirmations and travel updates.
  • Improve our services and website functionality.
  • Send promotional materials and newsletters (with your consent).
  • Comply with legal and regulatory requirements.
  • Protect against fraud and ensure security.

4. Information Sharing and Disclosure

4.1 Tour Service Providers

We share necessary personal information with trusted partners to deliver your tour experience:

  • Hotels and accommodations for booking purposes.
  • Transportation providers for vehicle arrangements.
  • Local tour guides for personalized experiences.
  • Activity providers for excursions and attractions.
  • Restaurants for special dietary arrangements.

We only share information necessary for service delivery and require all partners to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required by:

  • Sri Lankan law or legal process.
  • Government authorities or regulatory bodies.
  • Court orders or legal investigations.
  • Protection of our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. International Data Transfers

As we serve international travelers, your information may be processed in Sri Lanka and potentially shared with service providers in other countries for tour arrangements. We ensure appropriate safeguards are in place for any international transfers, especially for EU residents under GDPR requirements.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services.
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for operational purposes

Customer information is retained permanently for business continuity and customer service purposes, unless you request deletion under applicable data protection laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience and website functionality
  • Analyze website traffic and usage patterns
  • Remember your preferences
  • Provide personalized content

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality. Future implementations may include:

  • Google Analytics for website analytics
  • Marketing automation tools
  • Social media integration

8. Your Rights and Choices

8.1 General Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information (subject to legal requirements)
  • Object to processing for marketing purposes
  • Opt-out of marketing communications
  • Request data portability

8.2 EU Residents (GDPR Rights)

If you are an EU resident, you have additional rights under GDPR:

  • Right to restriction of processing
  • Right to lodge a complaint with supervisory authorities
  • Right to withdraw consent at any time
  • Right to be informed about data breaches affecting you.

8.3 Marketing Communications

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at info@ingaescapes.com
  • Updating your preferences in your account.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure data transmission and storage
  • Access controls and authentication
  • Regular security assessments.
  • Staff training on data protection
  • Secure payment processing through certified providers.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Legal Basis for Processing (GDPR)

For EU residents, our legal basis for processing personal information includes:

  • Contract performance: Processing necessary for tour bookings and service delivery.
  • Legitimate interests: Improving services, marketing, and business operations.
  • Consent: Newsletter subscriptions and marketing communications.
  • Legal compliance: Meeting regulatory and legal obligations.

13. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us:

Inga Escapes (PVT) LTD

  • Email: info@ingaescapes.com
  • Address: 15, Jaya Road, Colombo 04, 00400, Sri Lanka
  • Phone: +94 75 241 0664

Data Protection Officer: info@ingaescapes.com

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting updates on our website
  • Sending email notifications to registered users
  • Updating the “Last updated” date at the top of this policy.

15. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Sri Lanka, subject to applicable international data protection regulations for non-Sri Lankan residents.


Your privacy matters to us. If you have any questions about this Privacy Policy or our data practices, please don’t hesitate to contact us.

Last updated: 18.08.2025