Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of our website [www.ingaescapes.com] and the booking of travel services provided by Inga Escapes (PVT) LTD (“we,” “our,” “us,” or “Company”). Company Information:
  • Name: Inga Escapes (PVT) LTD
  • Registration Number: P V 00334449
  • Address: 15, Jaya Road, Colombo 04, 00400, Sri Lanka
  • Email: info@ingaescapes.com
  By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Definitions

  • “Client” or “You”: The person(s) booking travel services.
  • “Services”: Tour packages, travel arrangements, and related services.
  • “Tour”: Any travel itinerary or experience provided by the Company.
  • “Third Party Suppliers”: Hotels, transport providers, guides, and other service providers.
  • “Force Majeure”: Events beyond our reasonable control including natural disasters, government actions, strikes, or pandemics.

3. Booking and Confirmation

3.1 Booking Process

  • All bookings must be made through our authorized channels (website, email, or phone).
  • Bookings are subject to availability at the time of confirmation.
  • We reserve the right to refuse any booking at our discretion.
  • All travelers must provide accurate personal information as required.

3.2 Booking Confirmation

  • Bookings are confirmed only upon receipt of required deposit and written confirmation from us
  • A signed booking confirmation constitutes acceptance of these Terms
  • All details in the booking confirmation are deemed correct unless notified within 48 hours

3.3 Age Requirements

  • Travelers under 18 must be accompanied by a responsible adult
  • The adult is responsible for the conduct and safety of minors in their care
  • Special requirements for minors must be disclosed at booking

4. Pricing and Payment

4.1 Pricing

  • All prices are quoted in USD unless otherwise specified.
  • Prices include services as specified in your itinerary confirmation
  • Prices may vary based on season, availability, and group size
  • We reserve the right to correct pricing errors at any time

4.2 Payment Terms

  • Deposit: 30% of total tour cost required to confirm booking
  • Balance: Full payment due 30 days before tour departure
  • Last-minute bookings: Full payment required at time of booking
  • PGroup bookings: Special payment terms may apply

4.3 Payment Methods

  • Bank transfer to our designated account
  • Cash payment at our office
  • Credit card payments (when available)
  • All bank charges and transaction fees are client’s responsibility

4.4 Price Changes

  • Prices may change due to currency fluctuations, fuel costs, or supplier price increases
  • Confirmed bookings are protected from price increases after full payment
  • We reserve the right to cancel tours if price increases exceed 10% of original cost

5. Cancellation and Refunds

5.1 Cancellation by Client

Cancellation charges apply as follows:

  • More than 45 days before departure: 25% of total cost
  • 31-45 days before departure: 50% of total cost
  • 15-30 days before departure: 75% of total cost
  • Less than 15 days before departure: 100% of total cost (no refund)

5.2 Cancellation by Company

We may cancel tours due to:

  • Insufficient minimum group size (where applicable)
  • Force Majeure events
  • Safety concerns or government restrictions
  • Supplier cancellations beyond our control

 

In case of Company cancellation:

  • Full refund of all payments made
  • No compensation for other travel arrangements or expenses
  • Alternative tour options may be offered

5.3 Refund Process

  • Refunds processed within 30 days of cancellation
  • Refunds made to original payment method where possible
  • Bank charges and transaction fees may be deducted from refunds

6. Travel Documents and Requirements

6.1 Passport and Visa

  • Valid passport required with minimum 6 months validity
  • Appropriate visa/ETA required for Sri Lanka entry
  • Clients responsible for obtaining correct travel documents
  • We provide guidance but are not responsible for document issues.

6.2 Health Requirements

  • No specific vaccinations required for most travelers
  • Clients should consult healthcare providers for medical advice
  • Any health conditions must be disclosed at booking
  • Travel insurance strongly recommended.

6.3 Travel Insurance

  • Comprehensive travel insurance mandatory for all travelers
  • Insurance must cover medical emergencies, trip cancellation, and personal belongings
  • Clients responsible for arranging adequate coverage
  • We can recommend insurance providers but are not responsible for claims

7. Tour Services and Inclusions

7.1 Services Included

Tours include services specifically mentioned in your confirmed itinerary:

  • Accommodation as specified
  • Transportation as outlined
  • Meals as indicated
  • Entrance fees to attractions listed
  • Local guide services where mentioned

 

7.2 Services Not Included

Unless specifically mentioned, tours do not include:

  • International airfare
  • Travel insurance
  • Personal expenses and souvenirs
  • Optional activities not in itinerary
  • Tips for guides and drivers
  • Meals not specified in itinerary

7.3 Accommodation Standards

  • Accommodation provided as per category booked
  • Room assignments based on availability at check-in
  • Single travelers may be required to pay single supplement
  • Special requests accommodated subject to availability

8. Changes and Modifications

8.1 Changes by Client

You have the right to:

  • Changes to confirmed bookings subject to availability and supplier policies
  • Change fees may apply depending on timing and nature of change
  • Price differences for upgraded services payable by client
  • No guarantee that changes can be accommodated

8.2 Changes by Company

We reserve the right to modify itineraries due to:

  • Weather conditions or safety concerns
  • Supplier cancellations or closures
  • Government restrictions or force majeure events
  • Operational requirements

When we make changes:

  • Alternative arrangements of similar standard provided where possible
  • No compensation for minor itinerary adjustments
  • Significant changes may entitle clients to cancellation with full refund

8.3 Marketing Communications

You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at info@ingaescapes.com
  • Updating your preferences in your account.

9. Client Responsibilities and Conduct

9.1 Personal Responsibility

Clients are responsible for:

  • Arriving at designated meeting points on time
  • Following guide instructions and local laws
  • Maintaining appropriate behavior during tours
  • Ensuring personal safety and security of belongings
  • Respecting local customs and cultural sensitivities

 

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9.2 Health and Fitness

Clients are responsible for:

  • Clients must be in reasonable health for chosen activities
  • Any medical conditions or physical limitations must be disclosed
  • We reserve the right to exclude participants unsuitable for specific activities
  • Medical emergencies may result in tour modifications at client’s expense

9.3 Unacceptable Behavior

We reserve the right to remove clients who:

  • Endanger themselves or others
  • Disrupt the enjoyment of other travelers
  • Refuse to follow guide instructions or local laws
  • Engage in illegal activities
  • Show disrespect to local communities or customs

10. Liability and Insurance

10.1 Company Liability

  • Our liability is limited to the cost of services provided
  • We are not liable for acts or omissions of third-party suppliers
  • No liability for personal injury, illness, or death except where caused by our negligence
  • Not responsible for loss or damage to personal belongings
  • Force majeure events exclude us from liability

10.2 Third Party Suppliers

  • Hotels, transport companies, and activity providers are independent contractors
  • We act as agent in arranging these services
  • Suppliers’ terms and conditions apply to their services
  • Claims against suppliers must be made directly with them

10.3 Maximum Liability

  • Total liability limited to the total cost paid for tour services
  • No liability for consequential, indirect, or punitive damages
  • No compensation for lost time, missed connections, or alternative arrangements

11. Photography and Marketing

11.1 Use of Images

  • We may photograph or video record tours for marketing purposes
  • Participation in tours constitutes consent to use of images
  • Clients may opt out of photography at any time
  • Images may be used on websites, social media, and promotional materials

11.2 Client Photography

  • Clients may photograph and share their experiences
  • Respect for local customs and privacy laws required
  • Some locations may restrict photography
  • Commercial use of images featuring our services requires permission

12. Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including:

  • Natural disasters (earthquakes, floods, storms)
  • Government actions or travel restrictions
  • Strikes, civil unrest, or terrorism
  • Pandemic or health emergencies
  • Supplier failures due to force majeure

In such cases, we will endeavor to provide alternative arrangements but cannot guarantee refunds or compensation.

13. Complaints and Disputes

13.1 Complaint Process

  • Issues during tours should be reported immediately to guides or local representatives
  • Written complaints must be submitted within 30 days of tour completion
  • We will investigate all complaints and respond within reasonable time
  • Opportunity for resolution will be provided where appropriate

13.2 Dispute Resolution

  • Good faith efforts will be made to resolve disputes amicably
  • Unresolved disputes subject to arbitration in Colombo, Sri Lanka
  • Sri Lankan law governs all disputes
  • Legal proceedings must be filed within one year of tour completion

14. Data Protection and Privacy

  • Personal information collected and used in accordance with our Privacy Policy
  • Data shared with suppliers only as necessary for service delivery
  • Marketing communications require explicit consent
  • Client rights regarding personal data outlined in

15. Intellectual Property

  • Website content, logos, and materials are our intellectual property
  • Unauthorized use or reproduction prohibited
  • Third-party content used with permission where applicable
  • Clients may not use our materials for commercial purposes

16. Website Use

16.1 Acceptable Use

  • Website provided for information and booking purposes
  • No unauthorized commercial use permitted
  • Users must not disrupt website functionality
  • False or misleading information prohibited

16.2 Third Party Links

  • Website may contain links to external sites
  • We are not responsible for third-party content
  • External sites have their own terms and privacy policies
  • Links do not constitute endorsement

17. General Provisions

17.1 Entire Agreement

These Terms constitute the complete agreement between parties and supersede all prior agreements relating to the subject matter.

17.2 Amendments

Terms may be updated periodically. Continued use of services after changes constitutes acceptance of new Terms.

17.3 Severability

If any provision is deemed invalid, the remainder of these Terms remain in full effect.

17.4 Waiver

Failure to enforce any provision does not constitute waiver of our rights.

17.5 Assignment

These Terms are personal to the client and cannot be assigned without our written consent.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts in Colombo, Sri Lanka.

19. Contact Information

For questions about these Terms and Conditions:

Inga Escapes (PVT) LTD

  • Address: 15, Jaya Road, Colombo 04, 00400, Sri Lanka
  • Email: info@ingaescapes.com
  • Phone: +94 75 241 0664

20. Acknowledgment

By booking our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms and Conditions are effective as of the date last updated and remain in effect until superseded by updated terms.

Last updated: 18.08.2025